Orders that arrived as WhatsApp messages
Before
Around 120 orders a day landed as text, voice notes and photos of handwritten pads. Two people spent their mornings re-typing them, and the errors only surfaced when the truck came back.
After
The message is read, matched against the catalogue, priced and checked against stock. Anything ambiguous goes to a person with the original message attached instead of a guess.
BuiltDocument and message extraction · catalogue matching · stock check · exception queue

